Terms & Conditions

New Years Eve Melbourne - H2o

These Terms & Conditions apply to events organised under the New Years Eve Melbourne – H2o brand. By purchasing or using a ticket, or attending an event, you agree to these conditions, subject to applicable Australian law.

Tickets and Admission

  1. All events are strictly for persons aged 18 years and over.
  2. All attendees must present a valid ticket and acceptable government-issued photographic identification upon request.
  3. Entry is subject to ticket verification, security procedures, venue requirements and compliance with these Terms & Conditions.
  4. Tickets must be purchased through authorised ticketing channels.
  5. Invalid, duplicated, altered, cancelled or fraudulently obtained tickets may be rejected.

Right to Refuse Entry or Remove Attendees

  1. The organiser, venue management and authorised security personnel reserve the right to refuse entry or remove any person from an event at their discretion, subject to applicable law.

    Reasons may include, but are not limited to:

    • Intoxication or suspected impairment.
    • Aggressive, abusive, threatening, offensive or antisocial behaviour.
    • Failure to comply with the dress code.
    • Failure to provide acceptable identification or a valid ticket.
    • Failure to follow reasonable directions from event staff or security.
    • Possession of prohibited, dangerous or unlawful items.
    • Behaviour that threatens the safety, security or enjoyment of other attendees.
    • Breaches of venue policies, event conditions or applicable laws.

    Where entry is lawfully refused or an attendee is removed due to their own conduct or failure to comply with event conditions, no refund will be provided except where required by law.

Refunds and Event Cancellation

  1. All ticket sales are final and non-refundable, except where required by Australian Consumer Law.
  2. No refunds will be provided for change of mind, inability to attend, personal circumstances or failure to comply with event conditions, except where required by law.
  3. If the organiser cancels an event due to unforeseen circumstances, ticket holders will receive refunds in accordance with applicable law.
  4. Where an event is postponed, rescheduled or materially changed, applicable rights under Australian Consumer Law will be honoured.

Ticket Transfers and Resale

  1. Tickets are non-transferable unless otherwise approved at the organiser’s sole discretion, subject to applicable law.
  2. Unauthorised ticket transfers, duplication or alteration may result in refusal of entry or cancellation of the affected tickets, subject to applicable law.
  3. Unauthorised ticket resale is prohibited, subject to applicable Victorian laws.

Event Program and Changes

  1. The organiser reserves the right to make reasonable changes to event schedules, entertainment, performers, DJs, food and beverage selections, venue arrangements and other event details where necessary.
  2. Advertised performers, entertainment and inclusions may be subject to change due to circumstances beyond the organiser’s reasonable control.
  3. Material changes will be managed in accordance with applicable consumer laws.
  4. Ticket prices may increase at the organiser’s discretion. Price changes apply only to future purchases and will not affect confirmed tickets already purchased.

Dress Code and Venue Requirements

  1. Smart casual dress is required unless otherwise stated in the event information.
  2. Attendees must comply with reasonable dress standards, venue policies and security requirements.
  3. The organiser and venue management reserve the right to enforce reasonable conditions of entry and safety procedures.
  4. Attendees must comply with lawful directions from event staff, venue management and security personnel.

Alcohol and Responsible Service

  1. Alcohol will be supplied in accordance with applicable Victorian liquor licensing laws and responsible service of alcohol requirements.
  2. The organiser and licensed venue reserve the right to refuse alcohol service to intoxicated persons or where otherwise required or permitted by law.
  3. All-inclusive beverage packages are subject to responsible service requirements and advertised event inclusions.
  4. Attendees must not supply alcohol to minors or engage in unlawful conduct.
  1. Alcohol will be supplied in accordance with applicable Victorian liquor licensing laws and responsible service of alcohol requirements.
  2. The organiser and licensed venue reserve the right to refuse alcohol service to intoxicated persons or where otherwise required or permitted by law.
  3. All-inclusive beverage packages are subject to responsible service requirements and advertised event inclusions.
  4. Attendees must not supply alcohol to minors or engage in unlawful conduct.

Photography and Filming

Photography, filming and video recording may take place during events for promotional, advertising and social media purposes.

Attendees who have concerns about being photographed or filmed may notify event staff. The collection and use of personal information will be subject to applicable privacy laws.

Personal Property, Safety and Liability

  1. Attendees are responsible for their personal belongings.
  2. To the extent permitted by law, the organiser accepts no liability for loss, theft or damage to personal property.
  3. Attendees must take reasonable care for their own safety and the safety of others.
  4. The organiser is not liable, to the extent permitted by law, for losses arising from an attendee’s own negligent, reckless or unlawful conduct.
  5. Nothing in these Terms & Conditions excludes, restricts or modifies any rights, consumer guarantees or liabilities that cannot lawfully be excluded.

Unforeseen Circumstances

The organiser reserves the right to take reasonable action, including modifying, postponing or cancelling an event, where circumstances beyond its reasonable control affect the event.

Such circumstances may include severe weather, emergencies, government restrictions, venue closures, public safety incidents, interruption of essential services or other unforeseen events.

Any applicable refund or other consumer rights will be honoured in accordance with Australian law.

Ticketing Provider

Tickets may be sold through an authorised third-party ticketing provider, including Eventbrite.

Ticket purchases may also be subject to the ticketing provider’s applicable terms, payment conditions and disclosed booking fees.

Contact

For questions regarding these Terms & Conditions, please contact the organiser through the Contact Us page on the official H2o website.